Accessibility Statement for Al-Bawabat Al-Mar’iyah Lil-Barmajiyat

Last Updated: 22/10/2025

1) Our Commitment & Standards
We are committed to providing a fair and accessible experience for everyone, including people with disabilities. We work toward WCAG 2.2 Level AA and apply appropriate WAI-ARIA practices where needed.

2) Scope & Ownership
This Statement applies to https://albawabatal.com/, owned and operated by البوابات المرئية للبرمجيات (Al-Bawabat Al-Mar’iyah Lil-Barmajiyat), registered in Jordan (Commercial Registration 593087, National Establishment No. 101047015).
Jordan is our country of domicile, and any accessibility-related dispute is governed by the laws of the Hashemite Kingdom of Jordan.

3) Accessibility Measures We Implement
Semantic HTML structure (logical headings, lists, tables with proper headers); WAI-ARIA used only when necessary.
Full keyboard navigation, logical tab order, and visible focus indicators.
Color/contrast ratios: at least 4.5:1 for normal text and 3:1 for large text; we do not rely on color alone to convey meaning.
Text alternatives for images; clear, descriptive link text.
Accessible forms with labels, inline error messaging, and guidance; avoidance of unnecessary timeouts.
Responsive design down to 320px widths; support for OS preferences (e.g., reduce motion).
Tagged/structured PDFs whenever feasible; alternative formats upon request.

4) Supported Technical Environment
We target the two most recent stable versions of Chrome, Firefox, Safari, and Edge on desktop and mobile. We work to support major screen readers (e.g., NVDA, VoiceOver) and keyboard-only navigation.

5) Third-Party Content & Services (including Payments)
We integrate third-party services (e.g., PayPal for payments) that control parts of their own interfaces. Where a third-party page presents an accessibility barrier, we will provide an accessible alternative (e.g., PayPal invoice by email or an alternative accessible payment link) within 1 business day of your notice.

6) Assistance, Feedback & Reasonable Accommodation
We welcome feedback and requests for reasonable accommodation (alternate formats, navigation help, payment assistance).
Operations & support: [email protected]
Privacy & data rights: [email protected]
Acknowledgment: within 2 business days. Resolution/response: up to 15 business days, depending on request complexity.

7) Accessible Alternatives We Can Provide
Content in HTML/text/plain and properly tagged PDF where applicable.
For media, transcripts/captions within a reasonable timeframe.
For checkout, alternative accessible payment flows (e.g., email invoice, accessible payment link) upon request.

8) Known Limitations & Continuous Improvement
Some third-party widgets may not fully meet WCAG at all times; we monitor and notify vendors when issues are identified.
Certain legacy PDFs may lack complete tagging; we update them during scheduled maintenance or provide an accessible alternative upon request.
We conduct periodic automated and manual testing and schedule remediation accordingly.

9) Relationship to Our Policies
This Statement complements our Privacy Policy, Cookie Policy, Terms of Use, Service Delivery Policy, and Cancellation & Refund Policy.

10) Payment-Gateway Compliance Summary
If a payment UI is not accessible, we provide alternate accessible ways to complete payment (e.g., PayPal invoice by email) upon request.
We do not store or pass credit/debit card details on our servers; card entry occurs on the approved payment provider’s secure page.
Cardholders should retain copies of transaction records and the merchant’s policies published on the Site.

11) Periodic Review
We review this Statement regularly to align with WCAG and technical updates. Modifications take effect on the day they are posted on this page.
Accessibility Contact: [email protected]

Official Seal – Al-Bawabat Al-Mar’iyah Lil-Barmajiyat