Service Delivery Policy for Al-Bawabat Al-Mar'iyah Lil-Barmajiyat

Last updated: 22/10/2025

1) Identity & Scope
This policy governs how we deliver services purchased throughhttps://albawabatal.com/, owned and operated by البوابات المرئية للبرمجيات (Al-Bawabat Al-Mar’iyah Lil-Barmajiyat), registered in Jordan (Commercial Registration 593087, National Establishment No. 101047015). All Services are fully digital (website evaluation/diagnostic reports delivered as PDF) and are provided worldwide except the United States of America.

2) Payment-Gateway Compliance Principles
We do not pass debit/credit card details to third parties, and we do not store card numbers or CVV on our servers. Card data is entered directly on the approved payment provider’s secure page (e.g., PayPal). Cardholders should retain copies of transaction records and the merchant’s policies. This Delivery Policy is presented before purchase and forms part of our Terms of Use and Privacy Policy.

3) Payment Confirmation (Services)
How you receive confirmation: After successful payment you will see an on-screen success notice and receive a payment confirmation email at the address provided at checkout. If you supplied a valid mobile number, you may also receive a brief SMS confirmation. You may receive a separate confirmation from the payment provider (e.g., PayPal). When you receive it: Confirmation emails are typically sent within a few minutes (usually within 5 minutes and up to 2 hours in rare gateway/bank delays). What it contains: Order number, service summary, amount paid, merchant details. This email is your proof of purchase—please keep it.

4) Delivery Method & Process (Step-by-Step)
Payment confirmation as in §3. Kickoff/requirements request: we email you a “Start/Requirements” message to collect any inputs needed (URLs, read-only access, notes). Report preparation: our team performs the assessment according to the purchased scope. Electronic delivery: the final PDF report is sent to your checkout email as an attachment; if size or mail filters require, we provide a secure download link instead. Acknowledgment: we invite you to confirm receipt or report any technical issue for re-send.

5) Delivery Timeframes — Local & International
Because Services are digital, timeframes are the same worldwide. Standard services: as stated on each Service page; typically 1–3 business days. In-depth packages: may take 5–10 business days, depending on scope. Maximum commitment: if you do not receive the report within 15 business days after we receive all required inputs from you, we apply the remediation in §7 and—if necessary—our Cancellation & Refund Policy. Business days: Sunday–Thursday (Jordan time), excluding official holidays.

6) Delivery Fees / Free Delivery
No shipping or delivery fees apply to digital Services. Prices shown at checkout are final unless a specific Service page clearly states otherwise.

7) Delivery Failure/Delay — Remediation
If the confirmation or report does not arrive within the expected window, first check Spam/Junk. Contact [email protected] with your order number; we will re-send as an attachment or provide a secure download link within 2 business days of your notice. If email server limits or an incorrect address cause failure, we will offer reasonable alternatives (link/portal). Delivery is deemed completed when your mail server accepts our message or when the download link is made available (while we continue to provide reasonable technical assistance).

8) Customer Responsibilities
Provide a valid, monitored email address and respond to our requests for information. Supply correct URLs/permissions needed to perform the assessment. Keep all delivered files/links confidential and do not share them without authorization.

9) Additional Gateway Alignment
Card data handling: card details are not stored or passed to third parties; processing occurs on the approved provider’s secure page. Price & currency consistency: the price and currency displayed at checkout will be the same on the Transaction Receipt; the amount charged will appear in your card currency according to your issuer’s rules and applicable FX/processing rates. Compliance measures include fraud-prevention checks and sanctions screening; we do not trade with or provide Services to OFAC-sanctioned countries, entities, or individuals.

10) Country of Domicile & Governing Law
Jordan is our country of domicile. Any matter or dispute related to Service delivery is governed by the laws of the Hashemite Kingdom of Jordan, under the jurisdiction of the competent Jordanian courts, without prejudice to mandatory provisions.

11) Contact
For delivery inquiries, delays, or technical issues: [email protected]
General inquiries: [email protected]

Official Seal – Al-Bawabat Al-Mar'iyah Lil-Barmajiyat