Refund & Cancellation Policy for Al-Bawabat Al-Mar’iyah Lil-Barmajiyat

Last updated: 22/10/2025

Jordan is our country of domicile. This policy and any dispute or claim connected to it are governed by the laws of the Hashemite Kingdom of Jordan.

1) Identity & Scope
This policy governs cancellations, replacements, and refunds for transactions on https://albawabatal.com/, owned and operated by البوابات المرئية للبرمجيات (Al-Bawabat Al-Mar’iyah Lil-Barmajiyat), registered in Jordan (Commercial Registration 593087, National Establishment No. 101047015). Services are digital (website evaluation/diagnostic reports as PDFs). We serve clients worldwide except the United States of America.

2) Payment-Gateway Compliance Principles
We do not pass any debit/credit card details to third parties. Card data is entered directly on the approved payment provider’s secure page (e.g., PayPal). We do not store card numbers/CVV on our servers.
Cardholders should retain copies of transaction records and merchant policies.
This policy is presented before purchase and forms part of the Terms of Use and Privacy Policy.

3) Cancellation Policy
Pre-start cancellation (free): cancel within 24 hours of payment and before work starts.
Work start trigger: work starts when we send a kickoff/requirements email or request initial inputs. After start, cancellation is not permitted because the service is customized and progressively performed.
Automatic cancellations: duplicate payments or obvious ordering errors (with evidence within 24 hours) are fully refunded.
Replacement instead of cancellation: if we err in scope/deliverable, we correct or re-issue at no cost.

4) Refund Policy

4.1 Eligible cases
• Wrong product delivered relative to purchased scope.
• Defective product: corrupted/unopenable file or material technical defect preventing reasonable use.
• Damaged in “electronic shipping”: delivery failure or damage where re-send/repair fails.
• Tampered product during transfer rendering it unusable and not remediable.
• Non-delivery within 15 business days after receipt of all required inputs, without customer-caused delay.

4.2 Not eligible
Change of mind after work start or after delivery matching scope; outcomes outside our control (rankings, performance after your implementation); failure to provide accurate/complete inputs or timely responses.

4.3 Remedy process and order
First, correction/re-issue within 5 business days of your documented notice. If not feasible within that timeframe or the defect is material, we refund fully or pro-rata for the unperformed portion.

4.4 Refund method & timeframe
Refunds to the original mode of payment only. Processing time 10–45 days depending on card-issuing bank and payment provider. Executed in the original charge currency; FX differences/fees are determined by your bank/provider.

5) Replacement (Re-issue) Policy
Where scope error or technical defect is confirmed, we re-issue a corrected report at no cost. If not possible or not curative, §4 applies.

6) How to Request a Cancellation/Refund
Email [email protected] or [email protected] with subject: Refund/Cancel – Order [XXXX] and include:

• Order/invoice number and purchase email
• Clear description of the issue
• Evidence: screenshots, error messages, corrupted file, delivery logs

Deadline: submit “wrong/defective/damaged/tampered” claims within 7 calendar days of receipt. We will acknowledge within 2 business days and provide the correction step or refund decision.

7) Additional Compliance
We do not pass card data to third parties and do not store card details. We may require identity verification and anti-fraud checks before any refund. We do not trade with OFAC-sanctioned countries/entities; conflicting orders are refused and, if not yet performed, refunded.

8) Country of Domicile & Governing Law
Jordan is our country of domicile. Jordanian law applies and Jordanian courts have jurisdiction.

9) Updates to this Policy
We may amend this policy. Changes take effect on the posting date on this page. Review before purchase.

10) Gateway-Required Summary
Refunds are credited to the original mode of payment within 10–45 days depending on the card-issuing bank. Conditions are clearly detailed including wrong/defective/damaged (electronic delivery)/tampered products. If no policy applies to a specific service, this will be stated before purchase. Card details are not passed to third parties; entry occurs on the payment provider’s secure page. Conditions for cancellation and replacement are stated in §§3–5.
Contact for this policy: [email protected] — [email protected]